Privacy Policy
At Renaitre, confidentiality and respect for your personal data are a priority.
This Privacy Policy explains what information we collect, why we collect it, and how it is used.
Data controller
Personal data collected on this site is processed by Renaitre, represented by its founder, Aurore Roczey.
Data collected
We only collect the information necessary to manage our services:
When ordering: first name, last name, postal address, email, telephone number, delivery and billing information.
When using the contact form: name, email, message.
During payment: banking data is processed securely by our service providers (Stripe, PayPal, or solution offered by Wix) . Renaitre never has access to your banking information.
When you browse the site: cookies and browsing data (with your consent, to improve the experience and statistics).
Purposes of collection
Your data is used only for:
Process and ship your orders.
Communicate with you about your purchases or requests.
To provide you with personalized and caring customer service.
Comply with our legal obligations (invoicing, accounting).
Improve the quality of our site and our services (anonymous statistics).
Legal basis
The processing of your data is based on:
Execution of a contract: management of orders and deliveries.
Consent: subscription to a newsletter, use of optional cookies.
Legal obligation: retention of billing data.
Retention period
Order-related data: up to 10 years (accounting and tax obligations).
Contact form data: 3 years after the last exchange.
Cookie data: 13 months maximum.
Data sharing
We never sell your personal data.
They can only be shared with our trusted service providers, to the extent necessary:
Hosting and website creation tools (Wix).
Payment services (Stripe, PayPal, etc.).
Carriers for the delivery of your orders.
These partners themselves comply with the security and confidentiality standards in force.
Droits des utilisateurs
In accordance with the GDPR, you have the following rights:
Right of access to your data.
Right of rectification or deletion.
Right to object or limit processing.
Right to portability of your data.
You also have the right to file a complaint with the CNIL if you believe that your rights have not been respected.
Cookies and trackers
Our site uses cookies necessary for its proper functioning (e.g. shopping cart, navigation).
Other cookies (statistics, marketing) are only used with your consent.
You can change your preferences at any time through your browser settings.
Data security
We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access or disclosure.
Contact
For any questions regarding this policy or your personal data:
renaitre.contact@gmail.com